Profile

An ambitious, outgoing and driven user experience professional, currently working in usability and customer research for software. Specialties lie in usability & customer research, social media and digital marketing.

Skilled in Wistia, HubSpot, Microsoft Word, Excel, and Powerpoint; Pages, Keynote, and Numbers. Creative and innovative ideas. Can work independently or in groups.

Education

Emerson College: Marketing Communications major, Business Studies minor (May 2013); GPA - 3.8

Certifications

Bentley College: User Experience Bootcamp (February 2014)

HubSpot Certified

Related Experience

UX Research, Wistia, Cambridge, MA, December 2014 - Present

  • Spearheading (and beginning) user research at Wistia

  • Researching the current uses of Wistia software and its customers habits

  • Building out a beta / user feedback program 

  • Conducting poignant and insightful interviews as a research mechanism

  • Analyzing a mix of metrics and qualitative research to produce actionable takeaways for product development

Usability and Customer Research, HubSpot, Cambridge, MA, January 2013 - November 2014

  • Researches current uses of HubSpot software and how to improve customers' experiences

  • Defines the use cases for software and test its effectiveness with Product Managers

  • Conducts poignant and insightful interviews as a research mechanism

  • Analyzes a mix of metrics and qualitative research to produce actionable takeaways for product development

  • Manages user testing process (recruiting, defining and conducting tests, analyzing results)

  • Manages beta group through explaining new product releases, gathering feedback and more

User Experience Intern, HubSpot., Cambridge, MA, May 2012 - December 2012

  • Manages User Feedback via Salesforce
  • Writes, edits and updates documentation for users
  • Assists with User and Usability Testing and Consumer Research

Social Media Marketing Intern, Overdrive Interactive, Allston, MA, January 2012- May 2012

  • Assists Head of Social Media and Social Media Specialists in daily tasks

  • Writes social content for multiple clients, including the agency itself

Social Media Intern, Cronin & Company, Glastonbury, CT, December 2011 - January 2012

  • Assisted Social Media Manager in social media research, audits, reporting and strategy
  • Utilized Radian 6 to perform social media audits for multiple clients

EMcomm Marketing Firm, Emerson College, Boston MA

  • Vice President, May 2012 - May 2013
    • Selects clients and members
    • Manages the organization as a whole
  • Head of Social Media Department, December 2011 - May 2012
    • Head of newly founded Social Media Lab
    • Handles all social media strategy, planning and execution efforts of EMcomm's clients, in addition to the EMcomm brand itself
  • VP of Public Relations, May 2011 - December 2011
    • Handles all social media and public relations efforts of EMcomm and oversees all public relations and social media efforts on behalf of EMcomm’s clients
  • Account Executive, September 2010 - May 2011
    • Worked with clients and managed a team of over 20 members

Media Intern, Chatham Anglers - CCBL, Chatham, MA, June - August 2011

  • Oversaw the team’s social media (Facebook, Twitter, Flickr, YouTube) and assisted with website
  • Official team photographer
  • Assisted in other broadcast duties

Head of Marketing & Webmaster, Emerson Sports Business Society, May 2011 - May 2012

  • Founding member; assisting with the development of the organization
  • Runs the social media and marketing
  • Designed and maintains the website

Social Media Intern, The Good in Sports, August - December 2011

  • Developed a strategy to increase followers and conversations on the Facebook page
  • Oversees and maintains the Facebook page; carrying out this plan for the start-up

Account Services Intern, Cronin & Company, Glastonbury, CT, May - August 2010

  • Created and maintained blogs, researched social media and client competition
  • Organized and maintained files
  • Additionally assisted in the Media, Accounting, Production and PR departments

VP of Programming and Events, Emerson College Fashion Society, January - May 2011

  • Oversaw all events and worked with the Vice President of Finance on fundraising events
  • Worked with and supervised the Programming and Events Committee

Other Experience

Resident Assistant, Piano Row Dormitory, August 2011 - May 2013

  • Facilitate personal development of dormitory residents
  • Develop community conducive to personal development through programming and daily interactions with residents and college officials
  • Execute administrative duties for operational management of the dormitory

Student Office Assistant, Office of Housing and Residence Life, Emerson College, September 2011 - May 2012

  • Maintains everyday duties and organization of office